Refund Policy

This Refund Policy applies to purchases made on RocketPinner ("RocketPinner", "we", "our", or "us"), including subscriptions, plans, and credit packs. By purchasing any plan or credits, you acknowledge and agree to this Refund Policy.

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1. Refund Eligibility

We issue genuine refunds on eligible purchases where the purchased credits have not been used.

• If you purchased a subscription or plan and have not used any credits included with it, you may be eligible for a genuine refund.
• If you have used (consumed) any credits from your plan, the purchase is not eligible for a refund.

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2. Purchased Credit Packs

Purchased credit packs are treated the same way as plan purchases:

• If you purchase a credit pack and have not used any credits, you may be eligible for a genuine refund.
• Once any credits from the pack have been used, the purchase is not eligible for a refund.

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3. How to Request a Refund

To request a refund, please contact our support team through the Contact page within a reasonable time of your purchase. Please include your account email address and the transaction or receipt details so we can locate your purchase.

We will review your request and confirm whether any credits from the purchase have been used before processing any eligible refund.

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4. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on your payment provider, but refunds are generally completed within a reasonable number of business days.

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5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of RocketPinner after such changes constitutes acceptance of the revised Refund Policy.

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6. Contact

If you have any questions regarding this Refund Policy, please contact us through the Contact page available on our website.